Joom Logistics is a Hong Kong-based international courier and parcel delivery service that specializes in moving packages between Asia and global markets. Founded to support cross-border e-commerce, the company operates as a key logistics partner for merchants, resellers, and individual shippers who need affordable, reliable delivery to destinations worldwide. With Hong Kong's strategic position as a major shipping hub, Joom has built operations that handle everything from small parcels to consolidated shipments.
The carrier serves businesses in the dropshipping, marketplace selling, and online retail sectors. If you've ordered from a global seller or online marketplace, your package may have passed through Joom's networks at some point. Their focus is on cost-effective logistics for e-commerce rather than premium, next-day delivery services.
Hong Kong remains one of the world's busiest shipping and logistics hubs. The city's deep-water ports, international airport, and strategic location between mainland China and Southeast Asia make it a natural center for parcel distribution. Joom Logistics taps into this infrastructure to consolidate packages and route them to over 200 countries and territories.
As a Hong Kong carrier, Joom benefits from the city's advanced customs infrastructure and relationships with international airlines and shipping lines. This allows them to offer competitive rates and faster clearing times compared to some competitors. The company works with both air and sea freight options depending on urgency and volume.
Joom's main focus is serving e-commerce businesses. If you're a dropshipper, Amazon reseller, or Aliexpress merchant, you likely use them to reach customers across multiple countries. Their pricing model is built around volume and consolidation, not individual high-value shipments.
Paxlo makes tracking Joom Logistics packages simple and instant. Instead of copying tracking numbers between your email, marketplace account, and Joom's website, add your Joom shipments directly to the Paxlo app.
Paxlo automatically detects that your tracking number belongs to Joom Logistics and pulls the latest carrier data. You don't need to input any additional information. The app works on both iOS and Android, so you can check your delivery status anytime, anywhere.
Joom Logistics operates across multiple international routes and partners with local delivery companies in destination countries. This means your package may hand off between carriers during its journey. Paxlo stays connected to Joom's tracking data throughout the entire process, including international transit and final-mile delivery handoffs.
The app saves you from the friction of logging into separate tracking portals. Paxlo consolidates Joom tracking with any other carriers you use, whether that's DHL, FedEx, local postal services, or marketplace couriers. If you manage multiple online sales channels or orders from different sellers, having all your shipments in one app reduces stress and confusion.
Delivery speed depends on your destination and which service level you selected. Joom typically offers both economy and express options.
When you track your Joom package in Paxlo, you'll see the actual progress. If your shipment is held at customs or in transit between sorting facilities, you'll get the update as it happens, not days later. This transparency helps you manage customer expectations if you're selling through marketplaces.
If you order from AliExpress, Wish, Shopify dropshippers, or similar platforms, your package may arrive via Joom Logistics. Using Paxlo to track it gives you visibility you might not otherwise have, especially for shipments coming from Asia to other continents.
Sellers and resellers who use Joom as their logistics partner can also benefit from Paxlo. Instead of manually checking each customer's delivery status on Joom's website, you can share a Paxlo tracking link with buyers. They get real-time updates, and you reduce customer service inquiries about where their package is.
Download Paxlo from the App Store or Google Play. The app is free to use. Paste your Joom Logistics tracking number into the search bar, and Paxlo will automatically pull your shipment data. You can save tracking numbers for multiple packages and get push notifications for each one. No account creation is required unless you want to sync tracking data across devices.
Your tracking number may be incorrect or may not yet be in Joom's system. When you first place an order, it can take 24-48 hours before the courier picks it up and scans the label. Check your order confirmation email for the exact tracking number. Verify you've copied it completely without extra spaces. If tracking still doesn't appear after 48 hours, contact Joom customer service or the seller you ordered from.
Yes. Paxlo tracks Joom shipments across borders. Because Joom operates globally and works with local delivery partners in destination countries, Paxlo connects to the carrier's network throughout the entire journey. You'll see updates as your package leaves Hong Kong, passes through transit hubs, clears customs, and approaches final delivery. Some local carriers in the destination country may be listed as the handler for the final mile, but Paxlo consolidates all this information.
Paxlo refreshes tracking data multiple times per day when available. The exact frequency depends on where your package is in the delivery pipeline. Packages in active transit get updated more frequently than those waiting for pickup or stuck in customs. Paxlo also sends you a push notification as soon as a new status appears, so you don't have to manually refresh the app.
When Paxlo shows your Joom package as 'in transit,' it means the parcel is moving between sorting facilities, in an airplane, or on a truck. It's left the origin facility but hasn't reached its final destination. For international shipments, 'in transit' often means the package is somewhere between Hong Kong and your country. This phase typically lasts several days to weeks depending on distance. Paxlo will update the status again once it arrives at your local delivery facility.
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Paxlo will show you that your package is held at customs, but the app itself can't clear it. Customs delays are out of the carrier's hands. Check if Joom or the destination customs authority has sent you a message requesting additional information or payment. You may need to contact Joom customer service directly or reach out to customs in your country. Meanwhile, Paxlo will keep showing you the current status, and you'll get a notification as soon as customs releases the package.
